Refund policy

Refund & Return Policy

Thank you for shopping at Oulloo. 

Due to the nature of international shipping and customs processing, **all sales are final**. We kindly ask that you review your order carefully before completing your purchase, as we cannot accept returns, exchanges, or cancellations once an order has been shipped.

Exceptions for Damaged or Defective Items
Your satisfaction is our top priority. While all regular international sales are final, exceptions are made only if you receive an incorrect or defective item. 

If your order is damaged during transit or contains a manufacturing defect, please contact our customer support team at oulloocs@gmail.com within 3 days of receiving your package. 

To process your request efficiently, please include:
1. Your Order Number
2. A brief description of the issue
3. Clear photos of the damaged product and its original packaging

*Approved replacements or store credits will be processed after verification. Please note that return shipping fees for unapproved returns are the responsibility of the customer, and unauthorized returns will not be accepted.*