Shipping policy

Shipping Policy

Thank you for visiting and shopping at Oulloo. Following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time
All orders are processed within [2-3] business days. Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We proudly ship to the **United States** and **Hong Kong** via reliable international couriers, K-Packet / EMS.

* **United States**: Estimated [5-10] business days
* **Hong Kong**: Estimated [3-5] business days

Delivery delays can occasionally occur depending on customs clearance or local postal conditions.

3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can track your package on the carrier's official website.

4. Customs, Duties, and Taxes
Oulloo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 
* **For US Customers**: Orders under $800 USD are generally exempt from import duties.
* **For Hong Kong Customers**: Hong Kong is a free port, and no customs duties are levied on imported home fabric products.

5. Damages & Lost Packages
If you received your order damaged, or if your package is lost in transit, please contact our support team immediately at oulloocs@gmail.com with your order number and photos of the damaged packaging/product. We will do our best to resolve the issue with the carrier.